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Keeping a balance when someone is emotionally distressed involves several key strategies that can help support both the distressed individual and yourself. Here are some suggestions:

1. Active Listening: Allow the person to express their feelings without interrupting. Show empathy and understanding by nodding or using verbal affirmations. This helps them feel heard and validated.

2. Maintain Boundaries: While being supportive, it's important to set boundaries to protect your own emotional well-being. Know your limits and communicate them kindly but firmly.

3. Stay Calm: Remain composed during the conversation. Your calmness can provide a stabilizing influence for the emotionally distressed person.

4. Offer Support, Not Solutions: Sometimes, people just need someone to listen. Resist the urge to immediately solve their problems, as they may just want to vent or share their feelings.

5. Encourage Professional Help: If the person’s distress is severe, gently encourage them to seek professional support from a counselor or therapist.

6. Practice Self-Care: Ensure that you are taking care of yourself emotionally and physically. Engage in activities that help you relax and recharge.

7. Monitor Your Responses: Be mindful of your reactions. Avoid phrases that may come off as dismissive, such as "just relax" or "it could be worse."

8. Use "I" Statements: If you need to express your feelings or boundaries, use "I" statements (e.g., "I feel overwhelmed when...") to communicate without assigning blame.

9. Be Patient: Understand that emotional distress can take time to process. Be patient with the individual and with yourself.

10. Follow Up: After the conversation, check in with the person to see how they are doing. This shows that you care and are there for them in the long run.

By balancing empathy for their feelings with self-care and boundaries, you can effectively support someone who is emotionally distressed while maintaining your own well-being.