Onderwerp

Hier is een vervolgcadans die is ontworpen om uw kansen op herverlening, aankoop van de bestaande lease aan het einde van de looptijd of financiering van de restwaarde te maximaliseren. Dit plan beslaat de looptijd van 18 maanden tot het einde van de huurovereenkomst en omvat timing, contacttypen en scripts voor effectieve communicatie.

18 maanden voordat de huurovereenkomst eindigt

Timing: Contact 1 - Eerste outreach

• Contact Type: E-mail -Script:

  Subject: Exciting Updates About Your Lease Ending Soon!
  
  Hi [Customer's Name],
  
  I hope you're enjoying your [Vehicle Model]! As we look ahead to your lease term ending in about 18 months, I wanted to reach out to discuss your options.
  
  Whether you're considering re-leasing, purchasing your current vehicle, or financing, I'm here to help you understand the best choices for your needs. Let’s set up a time to chat!
  
  Best regards,
  [Your Name]
  [Your Contact Information]
  

12 maanden voordat de huurovereenkomst eindigt

Timing: Contact 2 - Vervolggesprek

• Type contact: Telefoongesprek -Script:

  Hi [Customer's Name], this is [Your Name] from [Dealership Name].
  
  I wanted to follow up on my email from a few months ago. Have you given any thought to your options as your lease will be ending in about 12 months? 
  
  I'd love to discuss what you’re thinking and help you explore your options, whether it’s re-leasing a new model, purchasing your current vehicle, or financing the residual. When would be a good time for us to meet or talk?
  

9 maanden voordat de huurovereenkomst eindigt

Timing: Contact 3 - Informatieve e-mail

• Contact Type: E-mail -Script:

  Subject: Your Lease is Approaching Its End – Let’s Explore Your Options!
  
  Hi [Customer's Name],
  
  With just 9 months left on your lease, it’s the perfect time to start thinking about your next steps. Whether you’re considering a new vehicle, purchasing your current one, or financing the residual, I’m here to provide detailed information.
  
  Would you be interested in learning about the latest models and lease incentives? Let me know your preferred time!
  
  Best,
  [Your Name]
  

6 maanden voor het einde van de huurovereenkomst

timing: Contact 4 - Persoonlijk bezoek of persoonlijke ontmoeting

• Type contact: Persoonlijke ontmoeting -Script:

  Hi [Customer's Name],
  
  I thought I’d stop by to personally touch base since your lease is ending soon. Have you decided what you'd like to do next? 
  
  We have some great new models coming in, and I can provide you with all the information on re-leasing or purchasing your current vehicle. Can we schedule a time to discuss this in more detail?
  

3 maanden voor het einde van de huurovereenkomst

Timing: Contact 5 - Direct Mail met Aanbiedingen

• Soort contact: Direct Mail -Script:

  [Personalized Letter]

  Dear [Customer's Name],

  As your lease is coming to an end in 3 months, we’ve prepared some exclusive offers for you on new vehicles and details on how purchasing your current car can be a great option.

  I’d love to help you explore these opportunities. Please feel free to reach out!

  Sincerely,
  [Your Name]
  [Your Contact Information]

1 maand voordat de huurovereenkomst eindigt

Timing: Contact 6 - Laatste herinneringsoproep

• Type contact: Telefoongesprek -Script:

  Hi [Customer's Name], it’s [Your Name] from [Dealership Name].
  
  I wanted to remind you that your lease ends in just one month. Now is the perfect time to finalize your decision. Would you prefer to re-lease a new model, finance your residual, or explore purchasing your current vehicle? 
  
  Let’s get together so we can take care of everything before your lease end date!
  

Opvolging na de lease

timing: 1 week na afloop van de huurovereenkomst

• Contact Type: E-mail -Script:

  Subject: Thank You & Next Steps!
  
  Hi [Customer's Name],
  
  Thank you for being a valued customer! Since your lease just ended, I wanted to check in and see how you’d like to proceed. If you haven’t already made a decision, I’m here to assist you!
  
  Let’s connect at your earliest convenience.
  
  Best regards,
  [Your Name]
  

Samenvatting

Deze cadans maakt gebruik van verschillende contacttypen en scripts die de klant niet alleen herinneren aan het einde van hun leaseovereenkomst, maar ook relevante informatie geven over hun opties. Pas uw aanpak aan op basis van reacties van klanten en eventuele specifieke omstandigheden met betrekking tot de behoeften en voorkeuren van elke klant.