Thema

Hier ist ein Follow-up-Rhythmus, der darauf ausgelegt ist, Ihre Chancen auf eine erneute Vermietung, den Kauf des bestehenden Leasingvertrags am Ende der Laufzeit oder die Finanzierung des Restwerts zu maximieren. Dieser Plan erstreckt sich über 18 Monate bis zum Ende des Mietvertrags und umfasst Timing, Kontakttypen und Skripte für eine effektive Kommunikation.

18 Monate vor Ablauf des Mietvertrags

Timing: Kontakt 1 - Erste Kontaktaufnahme

• Kontakttyp: E-Mail -Skript:

  Subject: Exciting Updates About Your Lease Ending Soon!
  
  Hi [Customer's Name],
  
  I hope you're enjoying your [Vehicle Model]! As we look ahead to your lease term ending in about 18 months, I wanted to reach out to discuss your options.
  
  Whether you're considering re-leasing, purchasing your current vehicle, or financing, I'm here to help you understand the best choices for your needs. Let’s set up a time to chat!
  
  Best regards,
  [Your Name]
  [Your Contact Information]
  

12 Monate vor Ablauf des Mietvertrags

Timing: Kontakt 2 - Folgeanruf

• Kontakttyp: Telefonanruf -Skript:

  Hi [Customer's Name], this is [Your Name] from [Dealership Name].
  
  I wanted to follow up on my email from a few months ago. Have you given any thought to your options as your lease will be ending in about 12 months? 
  
  I'd love to discuss what you’re thinking and help you explore your options, whether it’s re-leasing a new model, purchasing your current vehicle, or financing the residual. When would be a good time for us to meet or talk?
  

9 Monate vor Ablauf des Mietvertrags

Zeitplan: Kontakt 3 - Informative E-Mail

• Kontakttyp: E-Mail -Skript:

  Subject: Your Lease is Approaching Its End – Let’s Explore Your Options!
  
  Hi [Customer's Name],
  
  With just 9 months left on your lease, it’s the perfect time to start thinking about your next steps. Whether you’re considering a new vehicle, purchasing your current one, or financing the residual, I’m here to provide detailed information.
  
  Would you be interested in learning about the latest models and lease incentives? Let me know your preferred time!
  
  Best,
  [Your Name]
  

6 Monate vor Ablauf des Mietvertrags

Zeitplan: Kontakt 4 - Persönlicher Besuch oder persönliches Treffen

• Kontakttyp: Persönliches Treffen -Skript:

  Hi [Customer's Name],
  
  I thought I’d stop by to personally touch base since your lease is ending soon. Have you decided what you'd like to do next? 
  
  We have some great new models coming in, and I can provide you with all the information on re-leasing or purchasing your current vehicle. Can we schedule a time to discuss this in more detail?
  

3 Monate vor Ablauf des Mietvertrags

Timing: Kontakt 5 - Direktwerbung mit Angeboten

• Kontakttyp: Direktwerbung -Skript:

  [Personalized Letter]

  Dear [Customer's Name],

  As your lease is coming to an end in 3 months, we’ve prepared some exclusive offers for you on new vehicles and details on how purchasing your current car can be a great option.

  I’d love to help you explore these opportunities. Please feel free to reach out!

  Sincerely,
  [Your Name]
  [Your Contact Information]

1 Monat vor Ablauf des Mietvertrags

Timing: Kontakt 6 - Letzter Erinnerungsanruf

• Kontakttyp: Telefonanruf -Skript:

  Hi [Customer's Name], it’s [Your Name] from [Dealership Name].
  
  I wanted to remind you that your lease ends in just one month. Now is the perfect time to finalize your decision. Would you prefer to re-lease a new model, finance your residual, or explore purchasing your current vehicle? 
  
  Let’s get together so we can take care of everything before your lease end date!
  

Nachverfolgung nach dem Mietvertrag

Zeitpunkt: 1 Woche nach Ende des Mietvertrags

• Kontakttyp: E-Mail -Skript:

  Subject: Thank You & Next Steps!
  
  Hi [Customer's Name],
  
  Thank you for being a valued customer! Since your lease just ended, I wanted to check in and see how you’d like to proceed. If you haven’t already made a decision, I’m here to assist you!
  
  Let’s connect at your earliest convenience.
  
  Best regards,
  [Your Name]
  

Zusammenfassung

Dieser Rhythmus nutzt verschiedene Kontakttypen und Skripte, die den Kunden nicht nur an das Ende seines Mietvertrags erinnern, sondern auch relevante Informationen über seine Optionen liefern. Passen Sie Ihren Ansatz auf der Grundlage von Kundenantworten und spezifischen Umständen an, die mit den Bedürfnissen und Vorlieben jedes Kunden zusammenhängen.